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Customer service : skills for success / [book]

Lucas, Robert W.

Customer service : skills for success / [book] Robert W. Lucas - 4th ed - Boston : McGraw-Hill, 2009 - xx, 294 p. : ill. ; 25 cm.

Includes bibliographical references and index

Part 1 The profession Part 2 Skills for success Part 3 Building and maintaining relationships

ISBN: 9780071277501

Subjects--Topical Terms:
CUSTOMER SERVICES
CONSUMER SATISFACTION
CUSTOMER RELATIONS
SUCCESS IN BUSINESS

LC Class. No.: HF 5415.5 / L82C 2009

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