Business process management and balanced scorecard : [book] using processes as strategic drivers
Smith, Ralph F., 1953-
Business process management and balanced scorecard : using processes as strategic drivers [book] - Hoboken, N.J. : J. Wiley & Sons, c2007. - x, 227 p. : ill.; 24 cm.
Includes index.
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
0470047461 2030 Bht. 9780470047460
Workflow--Management.
BENCHMARKING (MANAGEMENT)
PERFORMANCE--MANAGEMENT.
STRATEGIC PLANNING
HD 62.17 / S65B 2007
Business process management and balanced scorecard : using processes as strategic drivers [book] - Hoboken, N.J. : J. Wiley & Sons, c2007. - x, 227 p. : ill.; 24 cm.
Includes index.
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
0470047461 2030 Bht. 9780470047460
Workflow--Management.
BENCHMARKING (MANAGEMENT)
PERFORMANCE--MANAGEMENT.
STRATEGIC PLANNING
HD 62.17 / S65B 2007