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Niven, Paul R.

Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - Hoboken, N.J. :: Wiley,, c2003. - xiv, 305 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 0471423289 (CLOTH)

LCCN: 2003003949

Subjects--Topical Terms:
Total quality management in government.
Administrative agencies--Management--Evaluation.
Nonprofit organizations--Management--Evaluation.
BENCHMARKING (MANAGEMENT)
PERFORMANCE STANDARDS.
ORGANIZATIONAL EFFECTIVENESS--MEASUREMENT.
TOTAL QUALITY MANAGEMENT.
Benchmarking
Efficiency, Organizational.
Program Evaluation.
Foundations--organization & administration.
Government Agencies--organization & administration.
Organizations, Nonprofit--organization & administration.
Societies--organization & administration.

LC Class. No.: HD 62.6 / N73b 2003 JF 1525.T67 / N58B 2003